Job Title

Technical Support Engineer (up to 10K PLN monthly)

  • Position:
  • Salary: zł8000 - zł10000 /month + benefits
  • Location: ,
  • Job ID: 00055
  • Applications: 0
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Job Description

Instantor is a Swedish FinTech company founded in 2010 with Headquarters in Stockholm and development office in Zagreb and newly created dev hub in Warsaw. Our products are used 24/7 in 25 markets with high demands on availability and security and we are all passionate about delivering high-quality products to our customers. As someone put it “Working at Instantor is a lifestyle, not a job”

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues.
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.
  • Provide timely and detailed feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent.
  • Proven working experience in enterprise technical support, IT support or as a technical engineer.
  • Basic knowledge of Unix/Linux systems, utilities, and scripting.
  • Great problem-solving skills.
  • Great client-facing skills.
  • Outstanding written and verbal communication skills.

We offer:

  • Salary up to 10K PLN monthly depending on your skills and experience (both B2B and UoP considered)
  • Benefits of your choice – incl. private healthcare, sport activities, additional insurance and so on.
  • Real development budget for you to spend of certification, books, workshops, trainings
  • Great working space at WeWork with all its amenities